Refund & Return Policy
Matkar Farms

At Matkar Farms, we are committed to delivering fresh and high-quality products. If you are not satisfied with your purchase, please review our Refund & Return Policy below.

1. Eligibility for Returns & Refunds

We accept returns and refunds under the following conditions:

• The product received is damaged, spoiled, or defective.

• The wrong item was delivered.

• The return request is made within [Insert Number] days of receiving the order.

2. Items Not Eligible for Return

The following items are non-returnable:

• Perishable goods (e.g., fresh fruits, vegetables, and other short-shelf-life products) unless damaged or defective.

• Items that have been opened, used, or not in their original packaging.

• Orders placed incorrectly by the customer.

3. How to Request a Return or Refund

To initiate a return or refund, please follow these steps:

1. Contact us at [Insert Contact Email] or call [Insert Contact Number] within the return period.

2. Provide your order details, reason for return, and photographic evidence (if applicable).

3. Our team will review the request and provide further instructions.

4. Refund Process

• Once your return is approved, we will initiate the refund process within 5 business days.

• Refunds will be credited to the original payment method.

• Processing times may vary depending on your payment provider.

5. Exchange Policy

• If you prefer an exchange instead of a refund, we will arrange for a replacement item of the same value (subject to availability).

• Exchanges will be processed once we receive the returned item.

6. Cancellation Policy

• Orders can not be canceled after placing them.

• Once an order is processed or shipped, it cannot be canceled.

7. Contact Us

If you have any questions regarding our Refund & Return Policy, feel free to contact us at:

Mint Fresh Agro

+91 8591931011

matkarfarms@gmail.com